Privacy Policy

This Privacy Policy is applicable to all personal information gathered by Powertech Group Pty Ltd ABN 75 600 503 295, operating under the name Super spares, ABN 86 660 753 613 through the website https://www.superspares.com.au/ and the various services provided on or through the Site.

Contacting Us Regarding Privacy

At Superspares, we hold a paramount commitment to safeguarding your privacy. Should you have inquiries regarding our information practices or any concerns related to privacy matters concerning the Site and Services, please do not hesitate to reach out to us through www.superspares.com.au or info@superspares.com.au.

Information Collection and Purpose

We diligently collect and process the personal information you disclose during the registration process, and additionally, we may acquire personal information during your utilization of our Site. This encompasses, but is not restricted to:

  • The Registration Page
  • The Contact Us Page
  • Your Account
  • Publicly available information

The categories of personal information we gather include:

  • Name
  • Job Title
  • Contact Information (including email address)
  • Demographic Information (such as postcode, preferences, and interests)
  • Any other information pertinent to customer surveys or offers

Utilization of Personal Information by Superspares

Our overarching objective in the collection of personal information is to furnish you with an optimal service experience on the Site and Services, and for our internal business purposes. While certain personal information is optional, specific types are imperative for the complete functionality of the Site. We may apply the gathered personal information to:

  • Keep you informed about our products, services, or offerings, inclusive of marketing material
  • Tailor the content you encounter
  • Undertake surveys or research about your perspectives on existing and potential services and products
  • Establish contact with you concerning a product presented by an external business partner
  • Supply information to prospective or actual buyers in the context of a business transfer or restructuring

Disclosure Practices

Personal information may be disclosed exclusively to our service providers assisting in the operation of the Site and Services, and only to an unrelated third party with your explicit consent. Disclosure may also transpire in special situations where mandated by law or to safeguard rights, property, or users.

Handling of Sensitive Information

Sensitive information will be utilized by us only for:

  • The primary purpose for which it was obtained
  • A secondary purpose that is directly related to the primary purpose
  • With your consent; or where required or authorized by law

Access, Correction, or Deletion Requests

You retain the right to access and update your personal information, subject to certain exceptions. Requests for deletion may be declined if mandated by law. Please contact us for access, correction, or deletion requests.

Filing Complaints

Australian Privacy Principle 1 of the Privacy Act 188 (Cth) empowers you to file a complaint about any alleged breaches of privacy. To lodge a complaint with us, please reach out using the details mentioned above, providing the following information:

  • Your name and address
  • Details of the alleged breach of privacy
  • URL link to the alleged breach of privacy (if applicable)

Please afford us 30 days to thoroughly investigate your complaint, following which we will promptly reach out to you to resolve the matter.
In the event you believe that we have not satisfactorily addressed your complaint or request, you maintain the right to escalate the matter and make a complaint to the Office of the Australian Information Commissioner (“OAIC”). For guidance on how to initiate such a complaint, please refer to the OAIC website at www.oaic.gov.au.

Retention of Information

We retain information for the duration required, allowed, or deemed useful. However, we do not undertake specific retention obligations. We reserve the right to dispose of or de-identify information at our discretion, subject to applicable law requiring the handling or retention of information. It is incumbent upon you to maintain your own separate backup records.

Security Measures

You are obligated to take reasonable measures to ensure the security of your personal information. It is your responsibility to safeguard against unauthorized access to your password and your computer. Ensure that you log out of the Site and Services when using a shared computer. Exercise caution when including sensitive information in your emails, as they are not necessarily secure against interception. We do not solicit passwords via email, and any such request should be presumed fraudulent.
We have implemented robust processes to ensure the security of your personal information. Physical, electronic, and managerial procedures are in place to help prevent unauthorized access, maintain data security, and appropriately utilize your information. Importantly, we do not store your credit card information; instead, such information is directly submitted to our bank for immediate processing.
Nevertheless, both individuals and security systems are fallible, including encryption systems. While we employ reasonable efforts to protect your personal information, we cannot unequivocally guarantee its absolute security.

Use of Cookies

To enhance your experience on our Site and Services, we may employ "cookies," a standard industry practice adopted by most major websites. A cookie is a small text file that our Site may place on your computer as a tool to remember your preferences. You reserve the right to refuse the use of cookies by adjusting the appropriate settings on your browser. However, please be aware that such refusal may curtail your ability to fully utilize the functionality of our Site and Services.

Our Site may incorporate links to other websites. It is crucial to note that we bear no responsibility for the privacy practices of such external websites. When navigating to other websites from ours, we strongly advise you to exercise caution and peruse their respective privacy policies.

Furthermore, our website employs Google Analytics, a service that transmits website traffic data to Google servers in the United States. Google Analytics does not identify individual users or associate your IP address with any other data held by Google. Reports from Google Analytics assist us in comprehending website traffic and usage. Additionally, we use various software applications to collect and track spending trends and habits.

By utilizing this Site and the Services, you expressly consent to the processing of data about you by Google in accordance with the terms described in Google's Privacy Policy. You have the option to opt out of Google Analytics by disabling or refusing the cookie, disabling JavaScript, or utilizing the opt-out service provided by Google. Your consent also extends to our use of software to collect and track spending trends and habits.

Transfer of Data Outside Australia

Presently, the website is hosted in Australia. However, Superspares may elect to establish additional servers in countries other than Australia in the future. In such instances, we may transfer all data on the Site and Services, including personal information, to our hosting service providers and data centers, which may be situated overseas, as chosen by us at our sole discretion. By continuing to engage with our services, you expressly and voluntarily grant your informed consent to such transfers.

Changes to Privacy Policy

We reserve the right to amend this Policy at any time. Changes and clarifications take immediate effect. In the event of a significant modification to the Policy, we may issue a notice via email or through a notice prominently displayed on the home page of the Site and Services. We encourage you to periodically review the Policy for any updates.

Consent

You warrant that you possess the capacity to provide consents under Australian Law. In the event that you lack the capacity to provide consent, you further warrant that your guardian or is able to give any consent required under this Policy on your behalf.

You hereby expressly and voluntarily grant your informed consent to us to deal with your personal information in accordance with the terms and conditions of this Policy. Should you retract your consent, please contact us. If you retract your consent, you acknowledge and agree that failure to provide certain types of personal information may not give you access to the full functionality of the Site and Services.