FAQ

Superspares is a dynamic force in the Australian automotive industry, committed to revolutionising the way Australians access quality and affordable car parts. As an Australian-owned business, our journey began over a decade ago as a humble one-man eBay store, and today, we proudly stand as Australia's leading online aftermarket supplier, serving customers from coast to coast.

Superspares is a premier online supplier offering a comprehensive range of aftermarket auto parts. Our diverse product lineup includes Service Parts, Brake & Clutch components, Steering & Suspension Parts, Engine Components, Electrical Parts, and an array of Accessories. Trust us to deliver quality and affordability for all your automotive needs.

We have at least 86 brands! All of which offer premium auto parts tailored to their own forte. Some of these brands are 4x4Force, Airbag Man, Bosch, Dobinsons, Exedy, Ironman 4x4, and many more!

Go to our brand collection page to see more.

We sincerely apologise if this is happening to you. Please don't hesitate to contact us if you encounter any other website issues, and we'll make sure to fix them as soon as possible.

Email your issue at sales@superspares.com.au or call us at 1300 791 058.

Go to our Contact Us page and send in your concerns.

Email us at sales@superspares.com.au or call us at 1300 791 058.

Superspares stands by the quality of its products, all of which come with the assurance of the manufacturer's warranty. We act as the intermediary between you and the manufacturer during a claim.

Replacement parts will be supplied by Superspares under the following circumstances:

• Incompatibility
• Product damage
• Product doesn't match the advertised description
• Transit damage

All of these cases are accepted provided the claim is made within 60 days of receipt.

Any non-warranty related fitment issues must be reported within 2 months.

Return shipping for Superspares errors is covered both ways.

Exchanges are applicable only to products in resalable condition, with the original product and packaging intact (package can be open, just not damaged).

Once your Superspares order takes flight, expect a seamless experience with an automatic dispatch notification containing your tracking number and the chosen carrier details.

Insert the tracking number into the carrier's website for real-time delivery updates.

In the rare event of a significantly delayed parcel, reach out to us promptly, and we'll initiate an enquiry with the courier on your behalf, ensuring your peace of mind throughout the delivery process.

Free shipping to metro areas across Australia is available for most products. However, be aware that bulky items like bull bars & trays or deliveries to non-metropolitan areas may incur additional freight charges.

At Superspares, we strive to dispatch orders within 1-2 business days, but please be aware that during warehouse peak times, minor delays may occur. For standard shipping to east coast metro areas, anticipate delivery times of 2–5 days. Western Australia and remote regions may experience approximately 10 working days for delivery. Delivery times hinge on stock availability, and while we aim to notify you promptly of any delays up to 30 days, we remain committed to keeping you informed throughout the process.

Explore the convenience of Superspares' click and collect service with warehouses strategically located in Sydney, Brisbane, and Melbourne. Please be advised that while pickups in Sydney typically take 1-2 business days post-payment, Brisbane and Melbourne pickups may require 2-4 business days for processing. Opt for efficiency with our click and collect option for swift access to your automotive needs.

Presently, we ship exclusively within Australia to enhance our service focus. Stay tuned for upcoming expansions to our shipping network!

Our most recent update is we’re setting up our New Zealand store, so stay tuned! For our kiwi customers, here’s a temporary request form so our team can help you with the auto parts you’re looking for.

Yes! We’re setting up a New Zealand store but it’s still a work in progress, so keep an eye out for updates! For now, here’s our temporary request form so our team can help you sort out your requested auto parts.

Estimated delivery is around 2-5 business days.

Shipping costs start at $30 but vary based on weight ($220 for 20kgs).

Simply enter your vehicle details in the 'My Garage' section on the top nav section of any page, then proceed to search for the desired product category. For added assurance, feel free to reach out to us and confirm that the listing you are viewing is accurate for your specific vehicle.

Email us at sales@superspares.com.au or call us at 1300 791 058.

With access to numerous automotive specialist suppliers, even if a specific product isn't listed, we might still be able to source it for you. Feel free to get in touch with us for further assistance.

Email us at sales@superspares.com.au or call us at 1300 791 058.

If you've made an error in your purchase, we can correct it without needing order cancellation. If you intend to cancel or change your order, please reach out promptly, given that the majority of orders are dispatched within 24 hours.

Email us at sales@superspares.com.au or call us at 1300 791 058.